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1. Does my student qualify for transportation?
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A: Based upon bus and seating availability and the student’s residence proximity from home to school. Elementary students who reside over 1 mile and secondary students who reside over 2 miles from their school will be eligible to request transportation. Once transportation is confirmed, you will be provided with the route numbers and pick-up and drop-off information.
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2. What if my student is currently enrolled in a Magnet program and receives transportation?
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A: No action is needed for the current school year. However, transportation requests will need to be submitted for the Fall 2024-25 School Year.
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3. My child goes to GALA, BALA, etc and they already receive transportation. Do I need to opt-in?
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A: Yes, for Fall 2024 and going forward, all families need to opt-in for transportation.
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4. What if my student is currently enrolled in a Special Education Program with an IEP for transportation services?
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A: If your child has a transportation IEP, your child will automatically be eligible for transportation. You will not be required to submit a transportation request. If you have additional questions regarding Special Education Transportation, please call (213) 241-6701.
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5. My SPED student’s IEP does not require transportation services. Can I opt-in?
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A: Yes, TFA will provide routing based on availability and first come, first serve basis. If you have additional questions regarding Special Education Transportation, please contact your school administrator or call (213) 241-6701.
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6. My family is homeless. Can I sign my child(ren) up for transportation?
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A: Yes, you can. Please go through the Student Health and Human Services division as there are additional resources available for your family.
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7. What if my student is currently receiving transportation through other transportation programs?
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A: No action is needed for the current school year. However, transportation requests will need to be submitted for the Fall 2024-25 School Year.
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8. I didn’t opt-in for my first 2 children. Do I need to opt-in for my 3rd child?
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A: Yes.
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9. How long is transportation good for?
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A: Transportation services are good for the school year for which your student has been approved.
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10. How often does my student have to ride the bus?
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A: A minimum of 1 ride every 10 days is required to maintain a seat on the bus. If it is determined that this requirement is not met, then services will be discontinued. However, parents may request for transportation again.
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11. If I requested transportation by May 3rd, how will I be notified if my student will receive transportation?
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A: You will be notified in the 3rd week of July of your student’s transportation status. If your student has been approved, the confirmation will include their route information.
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12. Where can I view my student’s routing information?
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A: Routing information can be viewed via the Parent Portal.
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13. Who is eligible?
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A: When a route is available, elementary students who reside over 1 mile and secondary school students who reside over 2 miles from their school qualify for transportation services. Seats are also based on a first come first served basis.
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14. Who do I contact if I have technical issues with Parent Portal?
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A: Please contact your region’s Parent and Community Engagement Office for assistance with the Parent Portal:
i. Region East – (323) 224-3382
ii. Region North – (818) 654-3600
iii. Region South – (310) 354-3230
iv. Region West – (310) 914-2124
