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Frequently Asked Questions
- I need help connecting to the internet at home. What do I do?
The Los Angeles Unified School District is working to ensure all students have the connectivity they need to participate in learning anytime, on and off campus.
Visit device.lausd.net and let us know of any unmet needs for devices or connectivity for any student in your household.
Looking to get a discount on monthly internet services at home?
You may qualify to participate in the Emergency Broadband Benefit program, managed by the Federal Communications Commission, which is offering monthly discounts of up to $50 for qualifying families.
Learn more at www.lausd.org/EBB
Experiencing housing instability?
We are continuing to find ways to help those without a stable home address to connect to the internet from whever they are so they can participate in online learning. One way we're doing so is providing mobile 'MiFi hot spot' devices. To inquire about one of these, please provide your household information to your child's school's local district office. If you are not sure which local district you belong to, use the school directory tool to locate your child's school and identify the correct loccal district.
- My student needs a device to learn at home. How do I get one?
Visit device.lausd.net to indicate any unmet device needs for one or more of your students. This will ensure that your child's school is equipped with an adequate number of devices in its inventory to supply any student in need with a cimputing device.
Also, be sure to inform your child's school of any devices that are lost, damaged, or stolen, so they can update their records and get a viable, working device into the hands of the students as quickly as possible.
- How do I get help logging in?
Please chat with an agent or call 213-443-1300 during business hours for any type of technical support for students.
- What if a device is lost or stolen?
You should report a lost/stolen device to the issuing school as soon as possible. Things happen, but we do have measures in place to help recover devices that go missing.
- First: our technicians are able to deactivate devices remotely wherever they are; thus, the device will not be usable to anyone who may find or steal the device.
- Second: lost/stolen devices are immediately reported to law enforcement who can use global position system (GPS) technology to track down the location of the device.
- May virtual classroom instruction be recorded and re-used?
Any lessons in which students participate must not be recorded, as it may be a violation of privacy rights. Teachers, however, may wish to pre-record lessons (without students) using applications provided by the district.
- Can students access Google-owned content (e.g., YouTube, Google Classroom) using their MyMail accounts?
Yes. MyMail accounts are provisioned through Google and enable students to customize access to Google tools, including Google Docs, Classrooms, Forms, Drawing, YouTube and others.
To access go to Google.com and log in with an LAUSD MyMail account.
If any student or employee has accessing content, please chat with an agent or call 213-443-1300 during normal business hours.
- Where can I find educational content for my student?
LAUSD provides a variety of content online to help students continue learning during school facilities closures.
Students can log on to lms.lausd.net to find grade-level appropriate lessons, interative activities and quizzes.
LAUSD is also partnering with PBS stations in Southern California to make educaitonal content available for students at varying grade levels. Learn more...
- How do I get a PIN to add my student to the Parent Portal?
The purpose of the personal identification number (PIN) is to allow your child's school to verify you are the actual parent or guardian and have rights to the student's information. Contact the school directly to request a PIN. If you are unablle to reach someone at your school, call 213-443-1300 during business hours to make the request, and the information will be forwarded to your school to make contact with you.
- How can I get a telephone conference line to stay in touch with my co-workers?
Due to the cost-prohibitive nature of telephone conference bridges, we are recommending employees take advantage of online conferencing tools instead. They provide a great deal more functionality than traditional telephone bridges without the cost.
LAUSD has an agreement with Zoom, enabling employees to use their single sign-on accounts to set up online meetings free of charge.
Printable IT Resources for Families and Staff
Guía paso a paso sobre cómo configurar Verizon Wireless Puntos de Acceso (Hotspot) y qué hacer cuando un dispositivo móvil 'hotspot' no funciona correctamente. (Específico para dispositivos Verizon)
Step-by-step guide on what to do when a mobile 'hot spot' device does not function correctly. (Specific to Verizon devices)
Responsible Use Policy
Have a Question?
Please note: This form is for general information only. While individual responses are not be provided, answers to frequently asked questions are usually posted above within a day or two.
If you need technical support, please contact the IT HelpDesk.
Need technical support?
Chat with an agent or call 213-241-5200 during business hours.