ITD Seeking Senior Administrator of Customer Support

We are seeking a seasoned professional to lead strategic efforts to improve the quality of customer support for all students, families, and employees in the nation's second largest school district. Reporting to the chief information officer, this senior position will oversee systems to link users with high quality service using a variety of modern channels; including call centers, service catalogues, live chat, and more. Ability to analyze data to inform ongoing strategies is essential.

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