Click here for more background information about the new Online Service Request System.
The new Online Service Request System
will rollout in phases
Phase 1: For any new ITD service requests submitted online, you will submit a request ticket through the new Online Service Request System. ITD services include: applications, computing devices, IT infrastructure, Telecom, etc. If you have previous online requests opened for ITD services, your ticket is still active but it will be housed in the original system, Customer Self Service, until the ticket is closed.
Phase 2: We will expand to include all other request types: accounts payable, employee services/payroll, food services, etc. At this point, all new online service requests will be created in the new Online Service Request System. If you have previous online requests opened for any online service request, your ticket is still active but it will be housed in the original system, Customer Self Service, until it is closed.
Online Service Request SystemNeed support on ITD services, such as:✓ applications✓ computing devices✓ IT infrastructure✓ TelecomClick here to submit an online ticket through the new Online Service Request System.
Customer Self ServiceClick here to access the original Customer Self Service to:Create an online service ticket for any other service requests outside of ITD (Food Services, Employee Services, Accounts Payable, etc.)ORSee previous ITD service tickets, prior to the transition to the new system
Phase 1: For any new ITD service requests submitted online, you will submit a request ticket through the new Online Service Request System. ITD services include: applications, computing devices, IT infrastructure, Telecom, etc. If you have previous online requests opened for ITD services, your ticket is still active but it will be housed in the original system, Customer Self Service, until the ticket is closed.Phase 2: We will expand to include all other request types: accounts payable, employee services/payroll, food services, etc. At this point, all new online service requests will be created in the new Online Service Request System. If you have previous online requests opened for any online service request, your ticket is still active but it will be housed in the original system, Customer Self Service, until it is closed.