For assistance with Renaissance Learning - Accelerated Reader direct users to
http://www.renlearn.com/ or contact Renaissance Learning Technical Support (800)338-4204 or http://www.renaissance.com/customer-center Direct URL is http://www.renlearn.com/default.aspx

- For any help on Office 365, users should select the "?" mark in the upper right corner

-Following links are for Office 365 users which will provide easy access to troubleshooting steps and resolve most common issues. We can also direct users to the Office 365 Support Documents link page on the IT helpdesk website.

1) Office 365 Outlook 2011 Client Troubleshooting Guidelines

2) Office 365 Outlook Connectivity Troubleshooting Support

3) Office 365 Various Versions of Outlook Client Setup Guidelines

4) Office 365 Help Desk Troubleshooting Guidelines

5) Desktop Setup Tool Instructions

6) Office 365 Training Document and Office 365 Minimum System Requirements

7) Office 365 - Working with Outlook 2007 & 2010 Client

The following Outlook troubleshooting recommendation:

1. Make sure user is able to login within the web outlook
2. Make sure computer is updated for “windows update”
3. Run “Desktop software” for updating the outlook client within office365 webmail.
4. If none of the above works, then reconfigure outlook with a new profile , but remove/move the existing .ost files to a Temp folder

** One Drive and Office 365 online is AVAILABLE for Students at 1 to 1 schools
** A list is posted in front of Andy's cubicle