IT Asset Management System Support (Remedy)

  • IT Asset Management Support is now available in Remedy! This form is to request assistance with IT Asset Management related issues including asset visibility and additions, check-in rooms, asset tag bar-codes, Focus reports, asset check-out, asset management instructions, etc.

    You may select one of the following when submitting a request:

    • Add IDM assignment to location
    • Remove IDM assignment from location
    • Restore IDM assignment to location
    • Unable to access Focus reports
    • Unable to check-in assets into inventory
    • Discrepancies in the Focus reports
    • Student/Employee not found when checking out devices
    • Add check-in rooms to a location
    • Provide Asset Tag bar-codes
    • I have questions about IT Asset Management
    • Apple Repair/ Replacement



    Join our Schoology group to stay connected with the Asset Management team and other Instructional Device Managers (IDMs). This is a community to share ideas, recommendations, and solutions for issues encountered with tracking and managing devices at your site.

    Join us on Schoology by following steps below:

    1. Go to Schoology and log in with Single Sign On (SSO)
    2. Click on Groups
    3. Select My Groups
    4. Click Join a Group
    5. Enter access code: 7378-SBS8-VTG4M



    A monthly newsletter is distributed on the last day of each month to highlight the most current IT Asset Management related news, Remedy updates, upcoming projects, and more.

    To view our newletters, please click HERE




    Help Desk

    To speak to a live agent for technical support, contact the ITS Help Desk by visiting or calling (213) 241-5200.


    Contact IT Asset Management

    Email our team directly at