Server Error-SOAPAction


Server Error-SOAPAction

On September 11, 2023, it was reported that schools were unable to send out messages.  Specifically, the messages were emails with attachments.  When clicking on the Send button the following error was received.

The error message has been reported to Finalsite (formerly Blackboard) and a solution is being developed.  In the interim, the following workaround can be implemented immediately.

  1. When the error occurs, click on the "X" to close the error message.
  2. Go to the email portion of the message and delete one of the attachments.  It does not matter which one and you do not have to remove all, just one.
  3. Re-upload the attachment that was deleted.
  4. Click on Send.
  5. The message should successfully send.