Modern Authentication For Email


    As past notifications announced, Modern Authentication for email has been activated to protect District information from cyberattacks. As a result, some employees may be experiencing problems accessing their email and calendars using Apple devices.  If you receive one of the following login errors: “Cannot verify user name or password” or “Cannot connect to the account ‘Exchange’”, please complete the following steps to continue using Apple Mail on your device.



     How to configure Apple Mail for Modern Authentication




    Mac Computer (Mac OS)

    iPhone or iPad (iOS)

    Step 1

     Verify that the operating system on your device is updated.


      iOS 11 or greater*

      Mac OS X 10.14 or greater*

    Step 2

     Delete your existing email account in Apple Mail

    Step 3

     Recreate your email account in Apple Mail
    Step 4  If the above steps do not restore your access, please contact the IT Help Desk for assistance

    * If you do not have this version or greater, please contact IT HelpDesk for assistance 


    Alternately, you can access your email by downloading the Microsoft Outlook App, available in the Apple App Store.

    iOS App

    Mac OS App





    The way employees and non-employees access their District-issued Office 365 email account will be changing. Beginning February 19, 2019 unsecure email protocols such as POP and IMAP will no longer be allowed. In addition, email applications and web mail providers that use an obsolete and less secure method to prove your identity, called “Basic Authentication”, will no longer be allowed beginning February 26, 2019 (originally planned for begin February 1, 2019). 

    These changes have been implemented primarily due to Microsoft's recent announcement to terminate support for “Basic Authentication”. The following unsupported email applications or webmail providers currently use this method which, makes your email account password more susceptible to unauthorized access.

    This means that you will no longer be able to use any of the unsupported email applications or webmail providers listed in the table below to access your District email. Affected users are advised to upgrade to any of the supported email applications or use a modern internet browser to access your Office 365 email by visiting http://mailbox.lausd.net from any computer.


     Unsupported Email Applications





    Email Applications


    Email Applications

    (For install instructions click links below)



    Microsoft Windows

    Outlook for MS-DOS, Outlook for Windows 3.1x, Outlook 97, Outlook 98, Outlook 2000, Outlook 2002, Outlook 2003, Outlook 2007, Outlook 2010, Outlook 2013, Mozilla Thunderbird, Opera, MailBird

    Outlook 2016

    Mac OS X

    Outlook for Macintosh, Outlook 2011 for Mac

    Outlook for Mac 2016,

    Mail (10.14 and above)





    Built-in email applications (e.g. Samsung Email) and some Google Play apps (e.g. Aqua Mail, K-9 Mail)

    Outlook for Android


    Built-in email applications and some Apple Store apps (e.g. Spark, Airmail)

    Outlook for iOS,

    Mail (iOS 11 and above)




    3rd party


    Email and webmail applications that permit POP and IMAP protocols (e.g. Mozilla Thunderbird, Gmail, Yahoo Mail, Hotmail)

    Outlook Web Access