To obtain access to Blackboard Connect, complete the Request for Blackboard ConnectUser ID Form (available under Forms) by completing Sections 1-3, as appropriate. The administrator must approve your request in Section 4 of the form. Fax to the number indicated on the form. You will receive an email from Blackboard Connect inviting you to training (if you are a first-time user). Training is conducted virtually over the phone once a week on Tuesdays and monthly on Friday. Training takes approximately 35-40 minutes. If you are an existing user, you will receive an email confirming your change in location or role

Yes, a new access form must be submitted indicating your move to a new school and approved by the principal. It will take 24 hours to make the change in the Blackboard Connect system.

The most common reason for not being able to use your Blackboard Connect account upon return from summer break is the automatic deactivation of your access after 30 days of non-use. To reactivate, please click on the "Forgot your username or password?" link on the sign in page. You can also contact the Blackboard Connect Client Care at 866-435-7684.

When logging into the Blackboard Connect or Blackboard Connect Teachers systems, enter your User ID and then click on the "Forgot your username or password?" link at the bottom of the sign in screen. An email with a new default password will be sent to your District email in a few minutes. Use the default password to log on. You will then be required to change your password to a personalized password and establish five security questions.

Parents can contact Gifted and Talented Programs at (213) 241-6500 or visit their website.

Parents/guardians provide the notification contact information on the new Student Emergency Information Form. This provides the parents/guardians the ability to choose which phone number should be called for general, attendance and emergency messages. The Blackboard Connect system allows for five distinct phone numbers to be associated with each student. In addition, two email addresses can also be entered in the Blackboard Connect system. Updating contact information should be done at the beginning of each school year and whenever a change occurs during the year.

The Blackboard Connect system sends two attendance messages each school day. The data for these calls comes directly from ISIS/LAUSDMAX. For morning attendance calls, the data includes all attendance information reported through 10:00 AM. For evening attendance calls, the data includes all attendance information reported through 3:30 PM. Based on the volume of data and the processing time, the morning attendance calls are sent beginning at 11:00 AM and the evening calls are sent beginning at 6:00 PM

To allow schools to send messages during the summer break, student contact information at the end of the school year is preserved and not updated until the beginning of the new school year. This does not apply to year round schools where student contact data is updated daily when the tracks that are in session. At the beginning of the new school year, the student contact information will be updated when the student is assigned a schedule in the student information system. This normally occurs a week before the start of school.

In order for student contact information to appear in Blackboard Connect, two criteria must be met. Student must be actively enrolled and have a schedule assigned to them. Should you want to include the incoming students before these two criteria are met, you can extract the student contact information from SIS and upload a group list into Blackboard Connect.

Students will only appear in Blackboard Connect after they are actively enrolled AND a schedule has been assigned to them.

The school is solely responsible for any entering and updating of student contact information. For elementary schools, this is done on screen 31 of ESIS. For secondary schools, this is done on the student contact screen in LAUSDMAX/ISIS. For early education centers, this is done in EESIS. For adult schools, this is performed in ASIS.

K-12 student contact information is updated daily with a new file sent each morning from LAUSD to Blackboard Connect. Employee, Early Education and Adult school data is updated each Friday. Student scheduling information for Blackboard Connect Teachers is updated daily. Attendance data is updated twice daily.

No. All changes for student contact information must be made in the appropriate system. For early education centers this is EESIS. For elementary schools this is ESIS. For secondary schools this is LAUSDMAX/ISIS. For adult schools this is ASIS. No Blackboard Connectnotification information is transferred from the SSIS.

This phone number is to be used when an errant call is being received and a recipient does not know the name of the school generating the calls. Central Office staff will search theBlackboard Connect database and communicate with the school to make the appropriate changes which must be made in ESIS (Screen 31) or LAUSDMAX/ISIS (Student Contact screen). If the errant number is associated with an employee, the Central Office will notify the employee and the employee must make the change in the Employee Self Service system.

In order to resolve errant calls, the student or employee whose number causes the errant call must be identified. The first step is to look up the phone number in Blackboard Connect on the CONTACTS tab. Find the Student ID or Employee Number associated with the phone number. If the errant number is associated with a student, go to ESIS or LAUSDMAX/ISIS and make the correction. If the errant number is associated with an employee at your school site, request the employee to correct their telephone number contact information using the Employee Self Service system. Do not refer the caller to the Local District or Central Office as only the school can correct the errant student number.

The most likely reason is the selection of the Type "ALL" when selecting contacts during the message set-up. This results in all contacts, including those listed as "OTHER", receiving the message. It is recommended to select Type "STUDENT" for sending messages to the parents/guardians. Select "FACULTY" for Certificated employees. Select "STAFF" for Classified employees. In most cases, contacts included in the "OTHER" category relate to groups that have been uploaded directly into Blackboard Connect.

Yes. This can be done by uploading a group into Blackboard Connect. This should be done for official school purposes such as contacting incoming students who have not been enrolled in your school, communicating with magnet school applicants or community members who do not have children enrolled at your school. Groups can also be created for a subset of your school population such as selected students going on a field trip, school club members, athletic teams, magnet and small learning communities (SLC's) students.

The District has established a No Opt-Out policy as this would critically impact our ability to communicate with parents/guardians and employees during times of emergency. The school can exclude any parent/guardian or employee from receiving a notification message when selecting contacts in the message setup. This can be done by creating an EXCLUDE list and selecting the contacts who have requested not to receive the call. This can only be done for general messages and is prohibited when sending attendance and emergency calls. Remember that the parents/guardians have the ability to specify at which phone numbers they are being contacted.

If parent email information is collected in ESIS or LAUSDMAX/ISIS, the email feature is available when sending Blackboard Connect messages. You will need to type the message in the Blackboard Connect script area during the message set-up in order to use the email function. This is also available to use when sending to employees.

Yes. SMS (text) messaging is available through the Blackboard Connect system. Please see instructions in the Training section.

For help with using the Blackboard Connect notification system, please call the 24-hour Client Care line at 866 435-7684 or send an email to support@blackboardconnected.com. For all other questions or concerns not addressed on the Blackboard Connect website or in the Frequently Asked Questions (FAQs), please contact the LAUSD Blackboard Connect team at (213) 241-1085.

In order for teachers to get access to Blackboard Connect for Teachers, a Site Manager must be identified at the school. The Site Manager has the ability to activate/deactivate teacher access. To obtain Site Manager access, complete the Request for Blackboard Connect User ID Form (available under Forms) and complete Sections 1-3. The administrator must approve in Section 4 of the form before faxing to the number listed on the form. Training for the Site Manager and Teacher is available online and takes approximately five minutes to complete.

In order for students to be reflected in Blackboard Connect for Teachers, three criteria must be met. The student must have valid contact information in Blackboard Connect, be actively enrolled and have an assigned schedule. This process takes 48 hours from the time all three criteria are met to when the student will appear in Blackboard Connect for Teachers.

The most common reason for missing students in Blackboard Connect for Teachers is the lack of valid contact information in Blackboard Connect. Please check to see if the student has valid contact information in Blackboard Connect and the related ESIS or LAUSDMAX/ISIS systems.

It happens in between track/semester. It will normally be automatically fixed within a few days after the start of the new semester.