• RESOURCES

Family and Community Recovery Guide

Family and Community Recovery Guide is designed to provide valuable information and resources during natural disasters.

The Los Angeles Unified Resources Flyer can be downloaded here.

English Post Download English Guide
Spanish Post Download Spanish Guide

  • Family Hotline

    For more information and updates, you may call the Family Hotline at (213) 443-1300 between 7:30 a.m. and 5:00 p.m., Monday through Friday.

    Employee Supports Hotline

    For more information and updates, you may call the Employee Supports Hotline at
    (213) 241-2222 between 7:30 a.m. and 5:00 p.m., Monday through Friday.

    Employee Supports and Resources Guide

    The Employee Supports and Resources Guide can be downloaded here.

    Childcare

    LAUSD Early Education Centers

    Open to children ages 2-5, enroll in any of our 87 Early Education Education Centers located throughout Los Angeles. Find out more by visiting https://www.lausd.org/eced

    YMCA

    Your local YMCA is opening its doors for children of essential workers and children of families who were displaced, evacuated or lost property.  This child care program is designed to support children of essential workers and children of families who were displaced, evacuated or lost property, who cannot attend school because their school has closed for the day.  

    For a list of our 28 Y centers, please visit www.ymcala.org/locations

    Please note that our beloved Palisades-Malibu YMCA center was completely destroyed by the fire and is no longer operating a physical location.  Our Santa Anita (Monrovia), Hollywood, Pasadena-Sierra Madre YMCA centers are currently closed due to close proximity to the fires and power outages

    Boys and Girls Club of Metro Los Angeles

    The Boys & Girls Club is opening their doors to ALL youth ages 6 - 18. Registration fees have been waived during this time so that all kids in need have a safe place to go. Click here to see the participating locations. 

  • Food Resources 

    LA Regional Food Bank
    Visit the LA Regional Food Bank to find locations offering free groceries and meals for those affected by wildfires or other emergencies.

    CalFresh Disaster Assistance

    Disaster CalFresh provides food assistance to individuals and families impacted by natural disasters. Learn about eligibility and locations to apply here: Disaster CalFresh Information.

    Virtual Academy Schools

    LAUSD Virtual Academies offer students in grades TK-12 a flexible online learning experience tailored to individual needs. Visit https://www.lausd.org/virtualacademy for more information on how to enroll.

    Mental Health and Wellness Resources

    Los Angeles Unified prioritizes the mental health and well-being of students, families, and employees, providing critical support during challenging times.

    • Psychological First Aid (PFA): An evidence-based approach to help children, teens, adults, and families cope in the immediate aftermath of a disaster.
    • The National Child Traumatic Stress Network (NCTSN): Offers resources on helping children manage the emotional impact of wildfires.
    • Student and Family Wellness Resource Line
      • Phone: (213) 241-3840
      • Hours: Monday–Friday, 7 a.m. – 6 p.m.
    • Services: Mental health support for students and families.
      Access: Tele-mental health services here
    • Employee Assistance Service for Education (EASE)
    • 24/7 Support Line: 800-882-1341
    • Services: Support for LAUSD employees' mental health and well-being
    • Additional Resources:
      • National Disaster Distress Helpline: 1-800-985-5990

  • Student Support and Attendance Services

    Los Angeles Unified provides resources and support to ensure that students and families can continue their education and access essential services during times of need.

    • Enrollment Guide for Displaced Families can be downloaded here
    • Homeless Education Office: Families who have lost their residence can connect with their designated school site homeless liaison or contact the Homeless Education Office directly at 213-202-7581 for assistance.
    • Youth and Family Support: Youth (ages 18-24) and families with children under age 18 experiencing homelessness can access additional support through the Youth or Family Coordinated Entry System (CES). Contact the closest CES site for services available across LA County.

    Support for Employees

    Support is available to employees affected by emergencies to ensure their well-being and engagement.

    Transportation Support for Students

    Reliable transportation options are provided to ensure access to schools and resources during emergencies.

    • Metro GoPass: LAUSD students can access free transportation via the Metro GoPass Program.
    • Metro Alerts: For the latest Metro alerts on rail and bus line closures, visit Metro Alerts.
    • Big Blue Bus: Free rides to Westwood evacuation center, click here for more details. 

    How to Receive Free Uber and Lyft Rides During LA Wildfires

    • Uber: Apply the promo code "WILDFIRE25" in the Wallet section of the Uber app before requesting a ride to designated locations. Note: The discount does not apply to tips and cannot be combined with other promotions/discounts. Instructions for applying promo codes can be found here.
    • Lyft: Los Angeles residents can use the code "CAFIRERELIEF25" in the app for two rides up to $25 each ($50 total).

  • Housing Assistance

    Resources are available to help families affected by wildfires secure temporary housing during emergencies.

    Airbnb.org Free Housing for Wildfire Victims Airbnb.org, in partnership with local nonprofit 211 LA, offers free temporary housing to Los Angeles County residents displaced by wildfires.

    • Targeted Areas: Altadena, Malibu, Pacific Palisades, Pasadena, Santa Monica, Sylmar
    • Details: Stays are funded by Airbnb.org and generous hosts offering homes for free or at a discount.
    • How to Access: Contact 211 LA directly to request housing.
      This program is part of Airbnb.org's disaster response efforts, which have supported hurricane, flood, and earthquake survivors worldwide.

    Accommodations and Special Needs Services for Families

    Regional centers in California are non-profit organizations that provide services for people with developmental disabilities. They are part of a statewide network that contracts with the California Department of Developmental Services (DDS). Family Resource Centers (FRC) actively work in partnership with local regional centers and education agencies and help many parents, families, and children get information about early intervention services and how to navigate the Early Start system. California’s FRC are staffed by parents who have children with special needs and provide information and parent-to-parent support. More information is available here.

    California Children's Services (CCS) Program in Los Angeles County

    The CCS program provides diagnostic and treatment services, medical case management, and physical and occupational therapy services to children under age 21 with CCS-eligible medical conditions. Examples of CCS-eligible conditions include chronic medical conditions such as cystic fibrosis, hemophilia, cerebral palsy, heart disease, cancer, traumatic injuries, and infectious diseases producing major sequelae. Learn more here.

    Wheelchairs and Other Physical Therapy Access Equipment

    Contact Candace Bramley, Senior School Therapist, at candace.bramley@lausd.net or 310-354-3566 for more information.

    Preschool Resources

    The Trauma Resource Guide from the Child Mind Institute is available in 15 languages and provides support for all types of trauma. Access it here.

    Disability & Disaster Hotline

    Call/Text: +1 (800) 626-4959 or email hotline@disasterstrategies.org for assistance with disaster-related needs for people with disabilities.

    Older Adults and Nursing Home Assistance

    The California Advocates for Nursing Home Reform (CANHR) provides resources for elderly family members needing nursing home access during emergencies. Learn more here.

    Articles for Parents to Read

    The following articles are available through the Los Angeles Department of Mental Health and offer families information about supporting children in the wake of natural disasters:

    Health & Medical Care

    Prescription Drugs & Medical Supplies

    • Find open pharmacies at healthcareready.org/rxopen.
    • Medi-Cal members may get a 72-hour refill for prescription drugs when a Federal emergency is declared and can get a 100-day supply of most prescription drugs before disasters.
    • Medicare Part D Plans must lift some limits for prescription drug benefits and allow out-of-network access when drugs are unavailable from network pharmacies.
    • Uninsured survivors can get prescription drugs and supplies via the Emergency Prescription Assistance Program. To find pharmacies in this program, call (855) 793-7470.

    Disaster-Related Mental Health Resources

    If you or your loved ones are experiencing mental health distress related to the wildfires, call the LA County Department of Mental Health’s 24/7 help line at 1-800-854-7771. For more information, visit dmh.lacounty.gov.

    Shower Access at Planet Fitness

    Free access to showers for firefighters and displaced residents. A gym membership is not required. For locations and hours of operation, visit planetfitness.com/gyms.

  • General Support and Assistance Resources

    American Red Cross The American Red Cross Los Angeles Region provides 24/7 support for individuals and families displaced by disasters, including wildfires, earthquakes, and home fires.

    • For Immediate Assistance: Call (800) 675-5799.

    Federal Emergency Management Agency (FEMA) To locate shelters near you, text "SHELTER" and your zip code to 43362.

    Business Assistance – Los Angeles County Economic Development Corporation (LAEDC)
    The LAEDC offers resources to support businesses impacted by natural disasters, including:

    • Wildfire Economic Recovery Resources (to be released): Business-interruption grants and assistance.
    • Business Assistance Team: Available now for immediate support.
    • Guide to Planning for Business Operations After Natural Disasters: Access here.

    Replacing Lost Documents

    • USA.gov: Steps to replace government-issued ID cards.
    • Red Cross Guide: "Picking Up the Pieces" offers disaster recovery tips. View the guide here.

    Additional Resources

    The Mutual Aid LA Network has created a list of information sites, housing, and animal shelters, which can be found here www.tiny.cc/malan-fire.

    SAG-AFTRA has created a Wildlife Fire Emergency Resources guide, which can be found here.

    Neighborhood Legal Services of Los Angeles County provide free, legal help for individuals and families harmed by natural disasters including fires, earthquakes and floods. Resources can be found here. 

    City/County Resources: Emergency Services and Information

    LOCAL ASSISTANCE & DISASTER RESOURCE CENTERS With support from FEMA and the state, the city and county are partnering to open local assistance & disaster resource centers, a one-stop shop where Angelenos can ask questions, obtain assistance, recovery services, and resources. Find more information here.

    Los Angeles County Office of Education Resources

    • Explore essential resources provided by the Los Angeles County Office of Education (LACOE) to support students, families, and educators during emergencies and critical situations. Visit LACOE's LA FIRES Resource Page for guidance, tools, and updates aimed at ensuring the safety, well-being, and continued learning of the Los Angeles education community.

    Access to city and county services helps families navigate wildfires and related emergencies.

    • Non-Emergency City Services: Visit the LA City Website for local resources.
    • Report and Track Power Outages: Check your utility provider's website for updates.
    • Find Evacuation Orders: View current evacuation orders.
    • CalFire Updates: Stay informed on wildfire activity at CalFire.

    Wildfire Alerts and Tracking

    • LA County Alerts: Sign up for real-time emergency alerts at Alert LA County.
    • Fire Tracking Tools:
      • Protect Genasys: Evacuation orders and fire tracking.
      • CAL Fire Current Incidents: View here.

    Watch Duty App: Provides real-time fire updates.

    Shelters for Evacuees

    • Westwood Recreation Center: 1350 Sepulveda Blvd, Los Angeles, CA 90025 (Pets in crates welcome).
    • El Camino Real Charter High School: 5440 Valley Circle Blvd, Woodland Hills, CA 91367.
    • Richie Valens Recreation Center: 10736 Laurel Canyon Blvd, Pacoima, CA 91331.
    • Northridge Recreation Center: 18300 Lemarsh St, Northridge, CA 91325.
    • Pierce College Equestrian Center: 6201 Winnetka Ave, Woodland Hills, CA 91367 (Large animals).
    • Hansen Dam Equestrian Center: 11127 Orcas Ave, Sylmar, CA 91342 (Large animals).

    Note: Shelters are pet-friendly, with large animals directed to equestrian centers such as Hansen Dam and Pierce College.

    For more evacuation shelters, visit LA County Emergency Shelters.

    Assistance from Congressional Representatives

    Need help navigating federal resources during an emergency?

    Wildfire Preparedness and Safety

    If someone you know has received an evacuation order from an area with active wildfires, please encourage them to follow the evacuation order. To search for a specific address that might be impacted, visit protect.genasys.com. Evacuation shelters for residents and animals are available on https://lacounty.gov/emergency/.

    Being informed and prepared can save lives during a wildfire. Explore these resources for guidance:

    Power Outages

    Guidance is available to help families report and manage power outages effectively.

    Report and Track Power Outages

    Insurance & Disaster Resources

    Guidance is available for navigating insurance claims and securing tax relief after disasters.

    Insurance & Property Tax Relief

    • California Department of Insurance: Assistance with wildfire-related insurance claims. Call 800-927-4357 or visit insurance.ca.gov.
    • LA County Assessor: Temporary property tax relief for damaged properties through the "Misfortune and Calamity" program. More information here.

    Assistance from Congressional Representatives

    Need help navigating federal resources during an emergency?

    Wildfire Preparedness and Safety

    If someone you know has received an evacuation order from an area with active wildfires, please encourage them to follow the evacuation order. To search for a specific address that might be impacted, visit protect.genasys.com. Evacuation shelters for residents and animals are available on https://lacounty.gov/emergency/.

    Being informed and prepared can save lives during a wildfire. Explore these resources for guidance:

    Power Outages

    Guidance is available to help families report and manage power outages effectively.

    Report and Track Power Outages

    Insurance & Disaster Resources

    Do you need help after a disaster?

    The federal government is providing support to families impacted. DisasterAssistance.gov can help you apply for FEMA disaster assistance and guide you to other resources to help you recover. Visit https://www.disasterassistance.gov/ or call 800-621-3362

    Guidance is available for navigating insurance claims and securing tax relief after disasters.

    Insurance & Property Tax Relief

    • California Department of Insurance: Assistance with wildfire-related insurance claims. Call 800-927-4357 or visit insurance.ca.gov.

    LA County Assessor: Temporary property tax relief for damaged properties through the "Misfortune and Calamity" program. More information here.

    DISCLAIMER: Please be advised these options are provided for your information only. The Los Angeles Unified School District does not support or endorse any of the businesses. Some of the options may charge fees, require creating accounts, and/or have special health and safety requirements. You are encouraged to visit the business’s website to obtain details.

  • Parent Portal

    The Parent Portal is your one-stop online tool for important information about your child. Using the Parent Portal, you access the instructional activities and resources for your child. Login or register today.

    A personal identification number (PIN) is required to allow your child’s school to verify you are the actual parent or guardian and have rights to the student’s information. You will need to contact your child’s school to receive your PIN in order to complete your Parent Portal registration. If you have questions about the Parent Portal, please call the Family Hotline at (213) 443-1300 between 7:30 a.m. and 5:00 p.m.