ECED / ECED Tech Support

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Tech Support

The District's IT Asset Management System is REMEDY and all schools are required to use it for device inventory management. Use this page to ADD, Request Salvage Pick up, Send damaged devices and other distributed technology. Click on the link to view the many services Asset Management provides.

ITAM SUPPORT Team
Join the ITAM training support through SCHOOLOGY and join the group using the access code 7378-SBS8-VTG4M.

ITAM Team email support:

ITD Liaisons and Local District IT Liaisons

ITD Liaisons are located at each Local District Office. They serve as the point person for Local District IT issue resolution and facilitate concerns through the IT Customer Services organization. The ITD Liaisons are available to work with principals and administrators to aid in the development and optimization of the schools’ technology plans.

MDM Team

MDM Team
MDM training supplemental support through Schoology course code is SZN9P-KRB79. Search for Course, not Group.

Access MDM Account

√ In the search box, type MDM
√ Device Type: [other] Management Console
√ Request Type: MDM AirWatch Account
√ Fill in the required field (*)
√ Please provide details: "Please provide access to MDM console for --Name your schools."
(include location code if available)
√ Click Submit Request

Access VPP Account

√ In the search box, type VPP and request Apple VPP
√ Next, complex the request details
If you know your VPP account name and password,
Click YES and fill out the information
If you do not know your VPP account name and password, click NO and Describe Request
"I need a VPP account for --Name of your schools" (include location code if available)
√ Complete the required information
√ Click Submit Request

Cognitive Toybox App Support